Birthing Center Patient
A Story from a Recent Birthing Center Patient:
My husband and I have two beautiful children. A daughter who is four and a son who is eight months old. We have been blessed with our experiences of being parents and growing our family.
My daughter was born at a large hospital. As a first-time mom, there were many unknowns. Thankfully, the birth of my daughter was seamless. After the delivery, the room was cleaned and my husband and I were left to enjoy time with our baby.
A few moments later, a nurse returned and told me it was time to feed my daughter. Breastfeeding can be very challenging, especially when it is your first time. I was given a few minutes of support, but the unit was very busy and the nurse had to leave. I was overwhelmed. I had a hungry baby and I was not sure how to properly hold her to eat.
After remaining in the hospital for the standard amount of days, we were discharged with little education. The nurse giving us discharge instructions said she was in a hurry as another laboring mom was arriving. As a new mom, I assumed this was a normal practice, even though my husband and I felt like just a number and not a valued patient.
We chose Waverly Health Center (WHC) for the birth of our second child. We realized very quickly that our first experience may be considered normal for a larger facility, but not for the birthing center at WHC.
The care we received when my son was born at WHC was exceptional. From admission to discharge, the nurses were attentive and caring. I remember the communication and support through labor and delivery being calm and comforting, which I really valued.
After my son was born, a nurse remained by my side while he was examined. She wanted to make sure that I was healthy and comfortable. When my son was returned to me, she helped me begin breastfeeding. I was blown away by the support that was directed towards me, the mother.
Throughout the evening, the birthing center staff continued to check on me. They were so attentive and never seemed rushed. There were several nurses that took time to sit and talk with my husband and I. We loved this!
Even though I had experience breastfeeding my first child, the lactation consultant visited us numerous times to make sure I was comfortable. She offered a lot of education, helpful tips and even gave me products to help soothe the side effects of breastfeeding. I felt so supported and way less stressed.
After a few days, it was time for discharge. The nurse sat in our room and thoroughly went through the discharge instructions. She allowed us to ask questions and was caring and supportive with her responses.
The exceptional care I received did not end with discharge. The staff told me that I would bring my son back in a few days for a free newborn assessment clinic to make sure my son and I were both doing well. I was shocked! With our first child, we did not see a provider for two weeks after her birth.
When we returned for the newborn assessment clinic a few days later, my son was completely checked over and I received additional breastfeeding support. The nurses also asked me several questions about my wellbeing. They even did a postpartum depression check. I knew my son was in good hands, but I felt so cared for as well.
During the first several weeks at home, I received follow up phone calls from the lactation consultant asking if I needed more support. She told me I could set up an appointment with her any time I felt like I needed support.
Our great experience at WHC’s birthing center is something I still feel. When I run into nurses in the community, they always ask about my son. This is so heartwarming. You are not just a number at WHC. You are a valued patient and the team makes you feel like a member of the family.