Nine members of the Waverly Health Center (WHC) team have been named December Spotlight on Values award winners. Nominated by co-workers, patients and members of the community, these individuals are examples of WHC’s values in action.
Molly Herrick of Nashua, surgery complex, was recognized for the value of compassion. Molly stayed by a patients side during her emergency C-section. Her co-workers wrote, “Her compassion was evident as she calmly reassured the patient and held her hand. We thought they were friends. When we asked Molly about it later, Molly said ‘No, but I would want someone to stay and hold my hand.’”
Melinda Cagley of Shell Rock, business office, was recognized for the value of enthusiasm. Melinda was nominated for providing high quality patient-centered care. Her nominator commented, “Melinda is one of the friendliest faces you will see walking down the hall and is not afraid to go out of her way to help a patient, visitor or employee.”
Sharon Cashman of Waverly, pharmacy and Lorie Henning of Shell Rock, Cardiology Clinic, were recognized for the value of excellence. A patient was confused about all the steps he needed to take to get his medication. Their nominator commented, “Sharon and Lorie’s teamwork that day helped ease our patients’ anxiety so he could focus on what he need to – letting his heart heal.”
Center Pharmacy staff members Jennifer Stoltenberg and Tammy Rider, both of Shell Rock, were recognized for the value of innovation. During a new equipment install, Jennifer and Tammy took extra steps to help ease the transition. Their nominator continued, “Because of their dedication, innovation and persistence, a solution was quickly found to make sure our work flow wasn’t interrupted.”
Trever Sittig of New Hampton, ambulance, was recognized for the value of integrity. His nominator commented, “He has been motivated to improve processes.”
Samantha Jezeski of Waverly, medical-surgical, was recognized for the value of leadership. Samantha is quick to volunteer for extra shifts and responsibilities. Her nominator stated, “Samantha has always been willing to help out her co-workers.”
Dr. Ryan Luong, one of WHC’s hospitalists, received WHC’s Quarterly Provider Spotlight on Values Award. Dr. Luong is a leader while proving quality medical care. His nominator wrote, “Dr. Luong is very approachable, and willing to listen to input from everyone on the team to ensure the quickest recovery and best patient outcomes.”
WHC has adopted six values which include compassion, enthusiasm, excellence, innovation, integrity and leadership. The Spotlight on Values program recognizes WHC employees, volunteers and physicians for demonstrating these values. Patients, visitors and employees are encouraged to submit nominations for the WHC Spotlight on Values honors. Nominations can be submitted online or at any Spotlight on Values ballot boxes placed throughout the health center.