For lifelong friends Ahan Tandon and Mihai Thompson, students at Cedar Falls High School, summer break wasn’t just about time off. It was about giving back. Their mission? Helping patients at Waverly Health Center (WHC) gain access to their electronic health information through the hospital’s secure online patient portal.
A Summer Project with Purpose
The idea began over a game of Catan. Ahan, 15, had recently shadowed nurses at WHC and noticed how much time they spent helping patients log in to their online records. At the same time, Mihai, 16, had just helped his grandmother Marcela, a WHC patient, download and use the portal. Together, they realized they could make a difference.
They pitched their idea to volunteer at the Shell Rock Clinic, where staff welcomed their help. Their focus: assist patients in downloading the portal app, creating accounts, and learning how to securely access their health information from their phones.
Why Patient Portals Matter
The 21st Century Cures Act ensures patients can quickly view lab results, clinical notes, and other health information. But for many, technology can be a challenge—especially with smartphones, email, and login systems. That’s where Ahan and Mihai stepped in.
Working side by side with both patients and staff, the students walked people through each step: how to log in, view test results, and gain confidence using the system independently.
Real-Time Help, Real Impact
Patient Dave Schmidt was impressed by the boys’ approach.
“The two young gentlemen were very courteous and eager to help with setting up the app. These days almost every business has an app, but it was refreshing to have someone right there to answer questions in real time. Usually, you have to send an email or make a call to get assistance,” Dave said.
Turning Barriers into Solutions
As their project grew, Ahan and Mihai noticed a key barrier: patients only received portal activation links by email. For patients without email access—or those unfamiliar with it—this was a roadblock. They suggested adding a text message option. Thanks to their recommendation, WHC’s IT department is now working on the update.
Beyond Technology
While their main role was helping patients with technology, their impact went further. Their kindness, patience, and energy brightened exam rooms and waiting areas. By giving up part of their summer, they showed maturity beyond their years and a shared passion for improving patient care.
“We would like to thank the patients and staff at Shell Rock Clinic and Waverly Health Center for this opportunity. We will be back,” says Ahan.
Looking Ahead
As WHC prepares to launch a new electronic medical record system, patients will soon need to transition to an updated portal. Thanks to Ahan and Mihai’s thoughtful work, WHC is better prepared to help patients go digital, bridging the gap between healthcare and technology.